Quality of service

The patient is the principal and central figure in our center. Center strives to meet the patient’s needs through continuous quality improvement and patient-oriented system creation, the purpose of which is to ensure the real conditions and mechanisms to maximize the patient’s and his/her family’s rights in the Center. Center respects the patient’s fundamental rights:

• Preventive measures right;

• Access right;

• Information right;

• Consent right;

• Free choice right;

• Privacy and information confidentiality right;

• The patient's timerespect right;

• Quality standards right;

• Safety right;

• The right to access to the latest advances in the health field;

• Individual treatment right;

• The right to review any complaints to the clinic administration with a guarantee of a written response receipt.

As a result of the patient-oriented system realization:

• Patients receive care in partnership with well-coordinated team of medical professionals who value, respect and act in accordance with the objectives, needs, importance, preferences, culture and other factors identified by patients (and their families).
• Patients and their families are able to receive evidence-based, cost-effective, qualitative and safety medical care, improving their health, eliminating discomfort and free from possible errors.
• Patients and their families are able to receive and understand medical information and medical services and make appropriate decisions for their health.

Questionnaire to study patient satisfaction with medical care in JSC National Research Cardiac Surgery Center (here in after - the Center)

DEAR PATIENTS
We ask you to answer the questionnaire as frankly as possible. All your comments and suggestions will be taken into account in organizing the work of the Center and using it to improve the provision of medical care