Quality management and patient safety department

Key functions

Monitoring of observance of the approved rules, procedures regulating work of the Center according to the international standards of the JCI accreditation;
Improvement of medical documentation, rules and procedures according to standards and current legislations of RK;
Development of the actions directed on the prevention and elimination of the defects in work on results of the activity analysis promoting improvement of quality and efficiency of medical care;
Examination of the medical and diagnostic processes on compliance to modern international recommendations received from information and resource bases of evidential medicine;
Collecting, introduction of new and updating of the existing quality indicators for improvement of activity processes;
Integrated risk management, registration and review of incidents with the further analysis of the main reasons, their elimination and prevention of reappearance;
Questioning of patients on questions of satisfaction with quality of medical care, food, awareness on process of treatment, sanitary and hygienic conditions, ethics and medical deontology of personnel, as well as review of calls for the objective assessment and decision-making directed on improvement of quality of the rendered services in the Center.

Chief of department
Sadyrbayeva Aizhan

Contacts