• kz
  • ru
  • en
 Make a donation
International level clinic

  • Patients & visitors
    • Our Services
      • Outpatient Services
      • Inpatient service
    • Admission & Treatment
      • Citizens of Kazakhstan
      • Foreign patients
      • Nur-Sultan Hotels
    • Price List
    • International level clinic
      • United International Commission
      • Advanced technology
    • Find a doctor
    • Encyclopedia from AZ
      • Glossary
      • Directory
      • Useful links
      • ECMO
      • Donation and transplantation
    • Quality of service
    • Requisites
    • FAQ
    • Insurance companies
    • Visitors
      • Visiting hours
      • Visitor facilities
    • Contact Us
    • Feedback
  • Divisions & departments
    • Medical unit
      • Department of Cardiac Surgery
      • Department of Interventional Cardiology and Radiology
      • Department of Transfusiology
      • Central sterilization department
      • Nursing service
      • Department of Cardiology
      • Clinical Diagnostic Laboratory
      • Clinical and pharmacological department (pharmacy)
      • Laboratory of extracorporeal hemocorrection
      • Epidemiological Surveillance Service
      • Department of Medical Planning and Statistics
      • Transplant Coordination Department
      • Department of hospital service and work with patients
    • Strategic unit
      • Research Department
      • Department of strategic development and organizational and methodical work
      • Marketing and Business Development Department
      • Department of office work and the development of the state language
      • Human Resources Department
      • Department of Quality Management and Risk Management
      • Quality Management and Risk Management Department
    • Financial unit
      • Financial and economic unit
      • Accounting Department
      • Legal Department
    • Executive unit
      • Purchasing department
      • Logistics department
      • Engineering Department
      • Department of operation of medical equipment and gases
    • Department of Civil Defense and Emergencies
    • Excellence Center
    • Press-service
  • Research
    • Clinical trials
      • HeartMateTM3 СЕ Mark: Follow-Up (2016-2021)
      • EMEA CTEPH Registry (2016-2020)
      • Global Symplicity Registry (2012-2021)
      • «Insar» (2019)
      • Сarmat Total artificial heart (2017)
      • Clinical evaluation of Hydra self-expanding aortic valve for transcatheter implantation (2018)
      • Global registry study of cryoablation in atrial fibrillation Cryo AF (2018)
      • Ultimaster stent (2015-2018)
      • REMIND III (2016-2017)
      • Elevate HM III (2015-2018)
      • Registry Home Monitoring (2015-2016)
      • Нeart Мate III (2014-2016)
      • ROCsafe oxygenator CAPIOX FX (2014-2015)
    • Research projects
      • Проекты МОН РК
      • Проекты МЗ РК
    • Ethics committee
    • Academic council
    • Publications
    • Events
  • Education
    • Education for specialists
      • Professional development cycles
      • The list of required documents for participants
      • Pricelist for paid educational services
      • Online application
      • Contacts
    • Residency
      • Regulation on residency
      • Normative-legal acts
      • Regulations on admission for residency
      • Documents required for admission
      • Entrance examination questions
      • Academic policy
      • For residents
      • Plan of corrective actions for accreditation
      • Employment
      • Photo gallery
    • Information resource center
      • Resources
      • E-learning
      • New library
  • About us
    • About Heart center
    • Mission, vision, basic strategic principles, goals
    • Corporate management
      • Management
      • Meeting of Board of Directors
      • Board of directors
      • Internal Audit Service
      • Сorporate secretary
    • Corporate documents
      • Strategy and Programms of the RK
    • Results of activity
    • Center structure
    • Our partners
  • LVAD
    • WHAT IS THE LVAD?
    • LIFE WITH LVAD
      • Sleeping and Showering with an LVAD
      • LVAD Do's and Don'ts
      • Exercise and Physical Activity with an LVAD
      • LVAD Diet Tips
      • What to Expect After LVAD Implant Surgery
      • Intimacy and Relationships with an LVAD
    • LVAD TECHNOLOGY
  • Press center
    • News
    • Press-conference
    • Articles
    • Publications
    • Press-releases
    • Heart Magazine Kazakhstan
    • Videogallery
    • Photogallery
kz ru en
  • Patients & visitors
    • Назад
    • Patients & visitors
    • Our Services
      • Назад
      • Our Services
      • Outpatient Services
      • Inpatient service
    • Admission & Treatment
      • Назад
      • Admission & Treatment
      • Citizens of Kazakhstan
      • Foreign patients
      • Nur-Sultan Hotels
    • Price List
    • International level clinic
      • Назад
      • International level clinic
      • United International Commission
      • Advanced technology
    • Find a doctor
    • Encyclopedia from AZ
      • Назад
      • Encyclopedia from AZ
      • Glossary
      • Directory
      • Useful links
      • ECMO
      • Donation and transplantation
    • Quality of service
    • Requisites
    • FAQ
    • Insurance companies
    • Visitors
      • Назад
      • Visitors
      • Visiting hours
      • Visitor facilities
    • Contact Us
    • Feedback
  • Divisions & departments
    • Назад
    • Divisions & departments
    • Medical unit
      • Назад
      • Medical unit
      • Department of Cardiac Surgery
      • Department of Interventional Cardiology and Radiology
      • Department of Transfusiology
      • Central sterilization department
      • Nursing service
      • Department of Cardiology
      • Clinical Diagnostic Laboratory
      • Clinical and pharmacological department (pharmacy)
      • Laboratory of extracorporeal hemocorrection
      • Epidemiological Surveillance Service
      • Department of Medical Planning and Statistics
      • Transplant Coordination Department
      • Department of hospital service and work with patients
    • Strategic unit
      • Назад
      • Strategic unit
      • Research Department
      • Department of strategic development and organizational and methodical work
      • Marketing and Business Development Department
      • Department of office work and the development of the state language
      • Human Resources Department
      • Department of Quality Management and Risk Management
      • Quality Management and Risk Management Department
    • Financial unit
      • Назад
      • Financial unit
      • Financial and economic unit
      • Accounting Department
      • Legal Department
    • Executive unit
      • Назад
      • Executive unit
      • Purchasing department
      • Logistics department
      • Engineering Department
      • Department of operation of medical equipment and gases
    • Department of Civil Defense and Emergencies
    • Excellence Center
    • Press-service
  • Research
    • Назад
    • Research
    • Clinical trials
      • Назад
      • Clinical trials
      • HeartMateTM3 СЕ Mark: Follow-Up (2016-2021)
      • EMEA CTEPH Registry (2016-2020)
      • Global Symplicity Registry (2012-2021)
      • «Insar» (2019)
      • Сarmat Total artificial heart (2017)
      • Clinical evaluation of Hydra self-expanding aortic valve for transcatheter implantation (2018)
      • Global registry study of cryoablation in atrial fibrillation Cryo AF (2018)
      • Ultimaster stent (2015-2018)
      • REMIND III (2016-2017)
      • Elevate HM III (2015-2018)
      • Registry Home Monitoring (2015-2016)
      • Нeart Мate III (2014-2016)
      • ROCsafe oxygenator CAPIOX FX (2014-2015)
    • Research projects
      • Назад
      • Research projects
      • Проекты МОН РК
      • Проекты МЗ РК
    • Ethics committee
    • Academic council
    • Publications
    • Events
  • Education
    • Назад
    • Education
    • Education for specialists
      • Назад
      • Education for specialists
      • Professional development cycles
      • The list of required documents for participants
      • Pricelist for paid educational services
      • Online application
      • Contacts
    • Residency
      • Назад
      • Residency
      • Regulation on residency
      • Normative-legal acts
      • Regulations on admission for residency
      • Documents required for admission
      • Entrance examination questions
      • Academic policy
      • For residents
      • Plan of corrective actions for accreditation
      • Employment
      • Photo gallery
    • Information resource center
      • Назад
      • Information resource center
      • Resources
      • E-learning
      • New library
  • About us
    • Назад
    • About us
    • About Heart center
    • Mission, vision, basic strategic principles, goals
    • Corporate management
      • Назад
      • Corporate management
      • Management
      • Meeting of Board of Directors
      • Board of directors
      • Internal Audit Service
      • Сorporate secretary
    • Corporate documents
      • Назад
      • Corporate documents
      • Strategy and Programms of the RK
    • Results of activity
    • Center structure
    • Our partners
  • LVAD
    • Назад
    • LVAD
    • WHAT IS THE LVAD?
    • LIFE WITH LVAD
      • Назад
      • LIFE WITH LVAD
      • Sleeping and Showering with an LVAD
      • LVAD Do's and Don'ts
      • Exercise and Physical Activity with an LVAD
      • LVAD Diet Tips
      • What to Expect After LVAD Implant Surgery
      • Intimacy and Relationships with an LVAD
    • LVAD TECHNOLOGY
  • Press center
    • Назад
    • Press center
    • News
    • Press-conference
    • Articles
    • Publications
    • Press-releases
    • Heart Magazine Kazakhstan
    • Videogallery
    • Photogallery
Будьте на связи
Call-center
+7 (7172) 703 100
+7 (7172) 272 090
Astana, Turan Avenue 38
cardiacsurgery.kaz@gmail.com
  • Facebook
  • Twitter
  • Instagram
  • YouTube
Home
Divisions and departments
Strategic unit
Department of hospital service and work with patients

Department of hospital service and work with patients

  • Patients & visitors
    • Our Services
      • Outpatient Services
      • Inpatient service
    • Admission & Treatment
      • Citizens of Kazakhstan
      • Foreign patients
      • Nur-Sultan Hotels
    • Price List
    • International level clinic
      • United International Commission
      • Advanced technology
    • Find a doctor
    • Encyclopedia from AZ
      • Glossary
      • Directory
      • Useful links
      • ECMO
      • Donation and transplantation
    • Quality of service
    • Requisites
    • FAQ
    • Insurance companies
    • Visitors
      • Visiting hours
      • Visitor facilities
    • Contact Us
    • Feedback
  • Divisions & departments
    • Medical unit
      • Department of Cardiac Surgery
      • Department of Interventional Cardiology and Radiology
      • Department of Transfusiology
      • Central sterilization department
      • Nursing service
      • Department of Cardiology
      • Clinical Diagnostic Laboratory
      • Clinical and pharmacological department (pharmacy)
      • Laboratory of extracorporeal hemocorrection
      • Epidemiological Surveillance Service
      • Department of Medical Planning and Statistics
      • Transplant Coordination Department
      • Department of hospital service and work with patients
    • Strategic unit
      • Research Department
      • Department of strategic development and organizational and methodical work
      • Marketing and Business Development Department
      • Department of office work and the development of the state language
      • Human Resources Department
      • Department of Quality Management and Risk Management
      • Quality Management and Risk Management Department
    • Financial unit
      • Financial and economic unit
      • Accounting Department
      • Legal Department
    • Executive unit
      • Purchasing department
      • Logistics department
      • Engineering Department
      • Department of operation of medical equipment and gases
    • Department of Civil Defense and Emergencies
    • Excellence Center
    • Press-service
  • Research
    • Clinical trials
      • HeartMateTM3 СЕ Mark: Follow-Up (2016-2021)
      • EMEA CTEPH Registry (2016-2020)
      • Global Symplicity Registry (2012-2021)
      • «Insar» (2019)
      • Сarmat Total artificial heart (2017)
      • Clinical evaluation of Hydra self-expanding aortic valve for transcatheter implantation (2018)
      • Global registry study of cryoablation in atrial fibrillation Cryo AF (2018)
      • Ultimaster stent (2015-2018)
      • REMIND III (2016-2017)
      • Elevate HM III (2015-2018)
      • Registry Home Monitoring (2015-2016)
      • Нeart Мate III (2014-2016)
      • ROCsafe oxygenator CAPIOX FX (2014-2015)
    • Research projects
      • Проекты МОН РК
      • Проекты МЗ РК
    • Ethics committee
    • Academic council
    • Publications
    • Events
  • Education
    • Education for specialists
      • Professional development cycles
      • The list of required documents for participants
      • Pricelist for paid educational services
      • Online application
      • Contacts
    • Residency
      • Regulation on residency
      • Normative-legal acts
      • Regulations on admission for residency
      • Documents required for admission
      • Entrance examination questions
      • Academic policy
      • For residents
      • Plan of corrective actions for accreditation
      • Employment
      • Photo gallery
    • Information resource center
      • Resources
      • E-learning
      • New library
  • About us
    • About Heart center
    • Mission, vision, basic strategic principles, goals
    • Corporate management
      • Management
      • Meeting of Board of Directors
      • Board of directors
      • Internal Audit Service
      • Сorporate secretary
    • Corporate documents
      • Strategy and Programms of the RK
    • Results of activity
    • Center structure
    • Our partners
  • LVAD
    • WHAT IS THE LVAD?
    • LIFE WITH LVAD
      • Sleeping and Showering with an LVAD
      • LVAD Do's and Don'ts
      • Exercise and Physical Activity with an LVAD
      • LVAD Diet Tips
      • What to Expect After LVAD Implant Surgery
      • Intimacy and Relationships with an LVAD
    • LVAD TECHNOLOGY
  • Press center
    • News
    • Press-conference
    • Articles
    • Publications
    • Press-releases
    • Heart Magazine Kazakhstan
    • Videogallery
    • Photogallery

Department of hospital service and work with patients


Начальник отдела 
Абдиоразова А.А.

Целью нашего отдела является развитие и повышение профессионального уровня пациент ориентированного больничного сервиса в АО «Национальный научный кардиохирургический центр».

Кем мы являемся и что мы делаем?
На отдел возложена вся организация работы с пациентами в нашем Центре. Его специалисты индивидуально подходят к проблеме каждого пациента и координируют обслуживание на каждом этапе.
Администратор по работе с пациентом/посетителем - это первый человек, с которым вступает в контакт посетитель Центра, в задачи которого входит непосредственное общение с клиентом: он записывает клиентов на прием по «живой» очереди, дает подробную информацию о всех наших услугах, инструктирует, разрешает проблемы и помогает людям, четко координирует прием пациентов на консультативно-диагностические исследования, занимается персональной координацией.
Администратор в справочной - дает информацию об услугах и их стоимости, предоставляемых нашим Центром, условиях записи и приема, согласовывает удобное для пациента время визита к врачу, выдает пациентам результаты лабораторных исследований, а также результаты таких диагностических методов, как суточное мониторирование электрокардиографии по Холтеру и суточное мониторирование артериального давления (СМАД).
Персональный координатор - занимается координацией приема и пребывания иностранных пациентов, а также платных стационарных пациентов, сопровождает их при госпитализации и проведении медицинских консультаций в процессе наблюдения, оказывает содействие в услугах, которые могут понадобиться пациенту и его семье, помогает в регистрации миграционных карт в управлении миграционной полиции ДВД г.Астаны.
Услуги в нашем Центре можно получить по страховым полисам добровольного медицинского страхования. Объем услуг уточняйте у Вашего страховщика.

Если Вы желаете получить информацию об услугах или записаться на прием и/или консультативно диагностические исследования:
За информацией по платным услугам Вы можете позвонить +7 (7172) 272 090 на внутренние номера 20-99.

  • Outpatient Sector
  • Sector CALL-CENTER

  • Call-center
    +7 (7172) 703 100
    +7 (7172) 272 090
  • Facebook
  • Instagram
  • YouTube

Подписка
на рассылку
FOR SPECIALISTS
Education
Online application
RESIDENCY
Program
Documents required for admission
SCIENCE
Clinical study
Publications
HOSPITALIZATION
Price list
International Department
PRESS CENTER
News
Press-conference
Media about us
Press releases
Heart Magazine Kazakhstan
Videogallery
Photogallery
We are in social networks
  • Facebook
  • Instagram
  • YouTube

 HEART CENTER FUND

Our Fund was established by the initiative of the National Scientific Cardiac Surgery Center, and became the first foundation in Kazakhstan which focuses its efforts on promoting the development of cardiac surgery in Kazakhstan.

© 2021 JSC "National Scientific Cardiac Surgery Center"
Print version
Site map